Shipping policy

Shipping Policy

This Shipping Policy describes how The Pixel Parlor (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 2–5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

Since we partner with global fulfillment centers to bring you the best products, processing times may be delayed by a few days if we experience a high volume of orders. We will notify you by email if your order is significantly delayed.

Shipping Times

Depending on your location and our inventory distribution, delivery times will vary:

  • Domestic Shipping (US, UK, CA, AU): Estimated delivery time is 7–14 business days.

  • International Shipping (Rest of World): Estimated delivery time is 10–20 business days. Delivery may vary depending on customs clearance and the destination country.

Please note: Delivery times are estimates and not guaranteed. Unforeseen delays due to customs, weather, or carrier issues are out of our control.

Shipping Costs

We are thrilled to offer free standard shipping on all orders, with no minimum purchase required! (Note: Express shipping is currently unavailable).

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 3–5 business days to appear in the carrier's system after the email is sent. You can track your package using the link provided in your email.

Shipping Restrictions

  • We currently do not ship to: APO/FPO/DPO addresses, PO Boxes, or countries currently under global shipping sanctions.

  • Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Damaged, Lost, or Delayed Shipments

While we are not directly liable for packages lost or damaged during transit by the carrier, your satisfaction is our priority.

  • If your order arrives damaged, please contact us within 7 days with photos of the item and packaging, and we will work with you to find a resolution.

  • For missing packages or delayed shipments beyond the estimated timeframe, please contact us, and we will contact the carrier on your behalf to assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at: 📧 aslanbaishuak0@gmail.com